Shipping policy

Orders are processed the same day, Monday through Friday, excluding holidays.

Orders placed after 1pm (Portugal GMT) will be processed and mailed the next business day.

Orders received on weekends and holidays will be processed the next business day.

You will receive a shipment confirmation email & the shipping tracking number. If you don’t receive it, please check your Spam inbox.

International shipping

Expected arrival date for international orders is approximately 5—15 days from the order date.

For international orders, a customs duty will be charged to you depending upon the country in which you reside.

Studio Raggedy is not responsible for payment of this duty.

By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.

If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package.

This amount will be subtracted from your merchandise refund.

All international orders are shipped via CTT.

Online return policy

Sender is responsible for return/exchange shipping cost.

Please contact hello@studioraggedy.com prior to sending a return or exchange. We are able to email you a return/exchange shipping label.

Your return will be processed as soon as possible. Allow up to 7 days for your refund to be processed.

We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Returns should be addressed to:

STUDIO RAGGEDY

RUA DA INDUSTRIA, 49B

1300-303, LISBOA

PORTUGAL

Any further inquiries should be directed to: hello@studioraggedy.com